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Zendesk is a customer service platform designed to create better customer relationships, it provides businesses with a suite of tools that allow them to offer support, communicate with customers, and manage customer interactions efficiently.

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What is the Zendesk node?

HubSpot node

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Node in Stack AI

The Zendesk node enables seamless integration with your Zendesk account, specifically for automating the creation of tickets. A common use-case is using this node to hand off the customer support to a real human over at Zendesk.

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Configuration

The Zendesk node requires you to set up the following:
  • User Email (Input) : the recepient of the email.
  • Subject (Input) : the subject of the email.
  • Contents (Input) : the contents of the email.
  • Zendesk Domain (Config) : the Zendesk domain of the sender.
  • Zendesk Email (Config) : the sender of the email.
  • Zendesk API Key (Config) : the API key of the sender’s Zendesk account.
The output is the created ticket’s URL in Zendesk (e.g. https:// your_domain.zendesk.com/tickets/28)

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Example of usage

In this example, we built a workflow that demonstrates the node’s usage. To play around with it, go to the “Support with Zendesk” pre-built template.

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Retrieval of API

To get the API that will populate the Zendesk node, you will access the following URL. 
https://<your_domain>.zendesk.com/admin/apps-integrations/apis/zendesk-api/settings
  1. Enable the “Token Access” by clicking on the toggle.
  2. Click on “Add API Token”.
  3. Copy-paste the value in the node’s parameter field